Is Your Water Dispenser Leaking? Here’s How to Troubleshoot

Noticed water around your dispenser? Don’t worry—follow these simple steps to identify the source of the leak and get help quickly.

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Identify Where the Leak Is Coming From

Check these common areas to identify the source of the leakage:

• Original water source
• External pipe or connector (blue pipe)
• Inside the dispenser unit
• Front panel (hot/cold outlet)

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Scenario 1: Leak From the Original Water Source

If the leak is coming from the original water source, follow these simple steps:

1. Record a short video clearly showing the leak from the water source.
2. Turn off the water supply to prevent further leakage.
3. Send the video to our Customer Support Officer here.

We’ll guide you on the next steps and assist you promptly.

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Scenario 2: Leak From External Pipe or Connector

If the leak is coming from the external pipe or connector, follow these simple steps:

1. Take a short video showing the exact leak point.
2. Turn off the water supply to prevent further leakage.
3. Send the video to our Customer Support Officer here.

Our team will advise you on the next steps.

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Scenario 3: Leak From Inside the Dispenser Unit

If the leak is coming from inside the dispenser unit, follow these simple steps:

1. Open the side panel and check if the leak is from the filter cartridge, or the internal connector.
2. Record a short video of the leak.
3. Turn off the water supply to prevent more leakage.
4. Send the video to our Customer Support Officer here.
   
   We’ll arrange a repair service once we receive your report.

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Scenario 4: Leak From the Front Panel (Hot/Cold Outlet)

If water is leaking from the front panel, this is usually due to faulty parts that need replacement.

Contact our Customer Support Officer here to arrange for a repair service.

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Quick Tips

• Always turn off the water source as soon as you notice a leak.

• Take a clear video of the leak for faster support.

• Reach out early—our team will assist and arrange repairs promptly.